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  • Bivona Trach Recall Verification Form

  • To quickly identify impacted Bivona Recall patients, we have implemented a tool that allows you to verify whether your current stock of Bivona Tracheostomy Tubes is affected by the recent recall.

    • To use this tool, locate the Lot Numbers on your UNOPENED product packaging (see images below).
    • Then, click "Next" to visit our recall verification tool and enter the lot number(s) into the designated search field. Click the "Check Lot Number" button to see if your lot number is included in the recall.
    • If your product is affected, follow the instructions provided for returning or disposing of the product safely. If you need assistance or have any questions, please contact our customer support team at: (877) 926-1452
  • You can find the lot number of the tracheostomy tube on the outside of the box or inside the box on the packaging, as pictured below:

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  • Click "Next" to contiune

  • Patient Information

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  • If possible, please include your SuperCare Health account number, which can be found on any packing slips, work orders, or similar documents. Ok, too skip if you do not know it.

  • Recall Verification

    Enter a valid lot number to check the recall status
  • !ALERT! 

    The lot number you entered is on the recall list. 

    Please DO NOT use this product 

     

  • Please hit "Next" to continue

  • Recall Verification

    Enter a valid lot number to check the recall status
  • !ALERT! 

    The lot number you entered is on the recall list. 

    Please DO NOT use this product 

  • Please hit "Next" to continue

  • Recall Determination

  • ! ALERT !

    One or more of the lot number(s) you entered was found on the recall list. 

     

    Next Steps

    1. Please DO NOT use the recalled product(s). 

    2. Customer service will process a replacement order to be shipped to your home.

    3. Once you receive the replacement items you may discard the recalled items.

    4. Once you hit "Submit" below your order should arrive in 5-7 business days.

    5. You DO NOT need to contact SuperCare Health unless you have further questions or concerns you can contact us at: (877) 926-1452

     

     

  • ! Good News ! 

     

    The lot number(s) you entered are NOT a part of the recall and can still be used.  

    You DO NOT need to contact SuperCare Health unless you have further questions or concerns you can contact us at: (877) 926-1452

     

    Please click "Submit" below

     

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